Knowledge Base

  • Guidelines for reporting bug

    When you are reporting a bug, please follow the following rules:

    • check if a similar bug has already been reported, if so vote for it or provide extra feedback on the same report
    • check if you have already the last version of the application
    • define an useful title description - please don't use something like "Software crashes" 

    If is a new bug, please provide at least the following information:

    • application version and os where it runs
    • details about how to reproduce it
    • others useful informations like: logs, print-screen,...

      

     

    DEMO EXAMPLE

    Title: Cannot add password with special character 

    I run the

  • Guidelines for feature requests

    When you are writing a feature request, please follow these rules:

    • check if a feature request already exists! If so, add your feedback directly after that and vote for it
    • write one feature request per issue (don't write multiple requests in one issue)
    • try to answer at the following questions:
      • WHO (user type) needs this feature? 
      • WHAT should do the feature?
      • WHY you need this feature?
      • WHERE the feature should be integrated?
    • try to focus on what the user want to be able to do instead how it should be built

     

    This could be used as start point:

    As a [WHO: need